Privacy Policy
Last updated: 27/03/2025
Your privacy is important to us. It is Infinity Media Design’s policy to respect your privacy regarding any personal information we may collect from you across our website, https://infinitymediadesign.co.uk/, and any other sites we own and operate.
Information we collect
We only collect personal information when it is necessary to provide a service to you. This may include:
- Name
- Email address
- Phone number
- Preferred consultation date/time
- Other information you provide through forms or direct communication
We collect this information by fair and lawful means, with your knowledge and consent. We will inform you why we are collecting it and how it will be used.
How we use your information
We use your personal information to:
- Respond to enquiries and provide requested services
- Send you newsletters, promotional content, service updates, or marketing communications you have opted in to receive
- Schedule and manage consultations
- Host virtual meetings
- Monitor and improve user experience on our website
- Maintain internal records and client communications
- Provide customer support via live chat or email
We use Zoho One, an integrated business platform by Zoho Corporation, as well as other secure third-party services and tools to manage and support key functions such as customer communication, bookings, billing, support, marketing, website analytics, and data collection through forms. These tools help us deliver and improve our services efficiently and securely.
Legal basis for processing
Under GDPR, we rely on the following legal bases for processing your personal data:
- Consent: When you provide us with your information to receive a service or marketing communications
- Contractual Necessity: To fulfil the services you request.
- Legitimate Interest: For improving our services and responding to your inquiries.
- Legal Obligations: To comply with applicable laws and regulations.
Data retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymise your data.
Data sharing and transfers
We do not share personally identifiable information with third parties, except when required by law or to provide the services you’ve requested (such as payment processing or communications).
We use Zoho One, provided by Zoho Corporation, to manage key aspects of our business operations — including communications, scheduling, billing, marketing, support, and project delivery. Your data may be processed, stored, or transferred outside the UK or EEA, but we ensure appropriate safeguards are in place, such as standard contractual clauses and compliant data centre practices.
For more information, see Zoho’s Privacy Policy: https://www.zoho.com/privacy.html
Your data rights
You can withdraw your consent to receive marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Under GDPR, you have rights concerning your personal data, including:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request the deletion of your data, subject to certain legal obligations.
- Right to Restrict Processing: Request a halt to processing under specific conditions.
- Right to Data Portability: Request a copy of your data in a commonly used format.
- Right to Object: Object to the processing of your data in specific circumstances, such as direct marketing.
To exercise any of these rights, please contact us at data@infinitymediadesign.co.uk
Cookies and tracking technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. This includes tools like Google Analytics, which help us understand how visitors use our site so we can improve performance and content.
When you first visit our website, you’ll be presented with a cookie consent banner powered by CookieYes. You can manage your preferences at any time through this banner or via your browser settings.
Analytics and live chat
We use Zoho SalesIQ for live chat support and to understand how users engage with our website. This includes anonymised usage data, such as pages visited, session duration, and location based on IP address. This helps us improve user experience and customer support.
Third-party links
Our website may link to external sites not operated by Infinity Media Design. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal data.
Data transfers outside the UK or EEA
We use Zoho One, provided by Zoho Corporation, and may also use other carefully selected third-party service providers to process personal data as part of our business operations. This may include tools for communication, scheduling, marketing, analytics, hosting, payments, and customer support. Where data is stored or transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or compliant data centre practices.
Consent for minors
Our services are not directed at individuals under the age of 16. If you believe we have collected personal data from someone under the age of 16 without parental consent, please contact us immediately, and we will take steps to remove that information from our records.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our services, tools, or legal obligations. Any significant changes will be communicated via our website or by email where appropriate.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Infinity Media Design
info@infinitymediadesign.co.uk
